When the coronavirus pandemic hit, many cities in Northeast Ohio placed a moratorium on utility shut-offs as people struggled with job loss and health care issues. As those moratoriums start to expire, people still need help with their bills.
Brandy Smith says she鈥檚 facing a gas bill from her childhood home that鈥檚 up to about $4,000. When her father passed away two years ago, Dominion said the furnace there wasn鈥檛 usable and red-tagged it. Yet according to her, they apparently turned the gas back on and have been adding to the balance ever since 鈥� even though she鈥檚 been staying elsewhere. In Smith鈥檚 opinion, there鈥檚 only one word to describe the situation.
鈥淭raumatizing; I feel like a victim. I feel like I鈥檓 being scammed by my utility. I don鈥檛 feel like they鈥檙e [considerate] or accommodating to me, a customer.鈥�
Although Smith鈥檚 issue started before the coronavirus pandemic, she may still be able to get help from agencies such as Cuyahoga Cares or Legal Aid.
The Northeast Ohio Solutions Journalism Collaborative created this guide with up-to-date information on utility assistance programs. We want to hear from Northeast Ohioans who are struggling to pay large bills or have gotten disconnection notices. Have you tried to get help? You can or email us at bhatia@wksu.org.
