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For customers of FirstEnergy/the Illuminating Company

First Energy Bulding
Tim Rudell
/
WKSU

Customers are eligible for emergency hardship funds, up to a maximum grant of $300 to customers who have had a disconnection notice or had their service disconnected.

  • A customer must have a gross household income at or below 200% of the federal poverty guideline (which is $55,500 for a family of four). The home must be individually metered, and the active account must be in the name of an adult resident in the household.
  • Must first apply for the HEAP program 
  • Must have made a 鈥済ood-faith payment鈥 in the last 90 days.
  • Documentation needed: 

    • Copy of most recent electric bill
    • List of all household members鈥 birth dates and Social Security numbers 
    • Proof of income for at least the last 30 days 
    • Proof of all First Energy payments made in the last 90 days 
    • Proof of application to HEAP program
  • Apply by contacting your local . In Cuyahoga County, that鈥檚 or

FirstEnergy does offer several additional benefits for people with family members who are active-duty military or who use electrically operated life-sustaining equipment in their home. Call 1-800-589-3101 for more details.