Bill Riter has found a way to support his neighbors from afar, matching volunteers with people in need using a website called the .
This new, volunteer-run website aims to react to the coronavirus pandemic more nimbly than government or big organizations might be able to, albeit at a smaller scale. The site allows people to deliver basic goods or run errands for those who find trips to the store more risky or unaffordable.
Riter goes online and reviews lists of needs posted to the site: for groceries, say, or for toiletries. Then he pairs that need with another website user who can pick up the goods and deliver them.
Requests for assistance have come in from across Northeast Ohio鈥攁nd recently, from Australia, too. A man in Canberra needed to get toilet paper to his mother-in-law in the Cleveland suburbs.
鈥淚 thought it was absolutely unbelievable,鈥 Riter said, 鈥渁nd when I found out it was around the corner, I just kind of decided that this one was for me and there was a way I could do it safely.鈥
Riter grabbed an extra package of toilet paper and drove from his home in Mayfield village to nearby Lyndhurst. He put on a mask and glove, rang the doorbell, dropped the toilet paper on 84-year-old Valerie Benson鈥檚 doorstep and backed away.
鈥淎nd I opened the door, and there鈥檚 this gentleman backing off of the porch, with a mask on,鈥 Benson told ideastream. 鈥淎nd he said, 鈥楾here鈥檚 toilet paper on your porch.鈥 And I looked down, and there鈥檚 a package of Charmin.鈥
It was hard to find toilet paper locally, and an online order would have taken weeks to arrive, Benson said. Riter鈥檚 help was wonderful, she said, and he seemed to enjoy it too.
鈥淗e was happy to try to help with the pandemic, and he wanted to,鈥 Benson said. 鈥淚 had the feeling that he was glad to finally be able to do one thing.鈥
Digital mutual aid efforts like this one have sprung up across the country after and 鈥攈elping people do that one thing for their neighbors. Now volunteers are applying this strategy to a very different crisis. Similar pandemic aid groups have gone to work in .
鈥淲e were the gap,鈥 Chrissy Stonebraker-Martinez, one of the Cleveland organizers, told ideastream. 鈥淲e鈥檙e there to fill in the holes, and also to expose the cracks in the system as well, to expose where people are falling through those cracks.鈥
Cleveland volunteers have fielded requests for food, cleaning supplies and hygiene products like soap and toilet paper, organizers said. Hundreds of people have already participated.
鈥淚 know that we鈥檝e coordinated resources for maybe about 100 requests, and some of those requests are even like entire communities or church groups, like trying to make sandwiches,鈥 Daniel Moussa, who works to pair volunteers and needs on the website, told ideastream. 鈥淎nd we have a base of nearly 200 volunteers or volunteer groups now.鈥
But they can鈥檛 do everything, particularly when people ask for money. In those cases, organizers refer people to bigger groups like the United Way, which is reporting an influx of 2-1-1 calls seeking help with food and housing.
Cleveland鈥檚 mutual aid organizers now want to expand their project from the internet to the block club, deputizing people to look after needs on their own streets.
The group is drawing up guidelines to help 鈥渟treet ambassadors鈥 check in on their neighbors while keeping a safe distance, according to Jeanne Li, one of the organizers.
鈥淭o reduce contact, you can just leave a little flyer that says, 鈥楬i, my name is Jeanne, I live on your street, this is my phone number,鈥欌 Li said.
People with experience putting on block parties or similar events might be good street ambassadors, too, Li said. Organizers hope to build a connection in neighborhoods that outlasts the pandemic.
鈥淲e don鈥檛 want to just be providing services,鈥 Li said. 鈥淲e also want to be building relationships.鈥